Privacy Policy

Last updated: October 2025

Triotics Africa (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our products, mobile apps, website, and connected services.

Triotics Africa is located in South Africa and processes personal information in accordance with applicable South African data protection laws, including the Protection of Personal Information Act, 2013 (“POPIA”).

By using the Triotics Africa website, Triotics App, or any of our connected services, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide, operate, secure, and improve our services:

• Personal Information: name, phone number, email address, delivery address, billing details, account credentials, and support communication details.
• Device and Technical Data: device model, operating system, IP address, browser type, Bluetooth connection data, app usage data, website usage data, device identifiers, and diagnostic information.
• Location Data: approximate or precise location data from your device, app, browser, IP address, GPS, Wi-Fi, or other location-based services where permission is granted or where location is needed for website or service functionality.
• LPG Usage Information: gas levels, cylinder information, order history, refill alerts, usage statistics, delivery tracking information, and refill preferences.
• Supplier and Driver Data: business details, outlet locations, service areas, driver assignment information, delivery routes, and delivery status information.
• Payment and Transaction Data: payment status, order amounts, invoices, receipts, and transaction references. We do not store full card details unless handled securely by an authorized payment provider.

2. How We Use Your Information

We use your information to operate the Triotics platform and provide our LPG monitoring and refill services.

• Provide real-time LPG level monitoring and refill alerts.
• Process and manage refill orders through the Triotics App and website.
• Connect you to registered LPG suppliers and authorized drivers.
• Use location data to identify nearby suppliers, confirm delivery addresses, support delivery tracking, verify service areas, and improve service availability.
• Use website location data to show relevant service areas, improve location-based content, support customer inquiries, and understand demand by region.
• Send order updates, delivery notifications, refill reminders, and important service messages.
• Improve our services, customer support, system performance, website performance, and user experience.
• Detect, prevent, and investigate fraud, unauthorized access, misuse, or security incidents.
• Communicate updates, support information, and marketing messages where you have provided consent.
• Comply with legal, regulatory, tax, safety, and operational obligations under South African law.

3. Location Data and App/Website Permissions

The Triotics App and website may request or access location data. Location data helps us provide location-based LPG services and improve the accuracy, safety, and convenience of our platform.

• To show nearby LPG suppliers, service providers, or available delivery areas.
• To help confirm your delivery address for LPG refill orders.
• To support driver dispatch, delivery tracking, and route coordination.
• To verify whether your location falls within an active Triotics Africa service area.
• To improve website functionality, regional service information, platform reliability, and user experience.
• To assist with safety, fraud prevention, order verification, and service quality where required.

You can control app location permissions through your device settings. You can also control website location access through your browser settings. If you disable location access, some app or website features, including supplier discovery, delivery tracking, address verification, regional service availability, or location-based services, may not work correctly.

We do not sell your location data. We only use and share location data as described in this Privacy Policy and only where necessary to provide our services, comply with the law, protect users, or operate the Triotics platform.

4. Data Storage and Security

Your data is stored securely using encrypted cloud infrastructure. We use HTTPS, restricted access controls, authentication safeguards, monitoring tools, and regular security checks to protect against unauthorized access, loss, misuse, alteration, or disclosure.

If a data breach occurs, we will take reasonable steps to notify affected users and the relevant South African regulatory authority where required by applicable law.

5. Sharing of Information

We only share your information where necessary to deliver, support, protect, or improve our services.

• With LPG suppliers and authorized drivers to fulfill refill orders and deliveries.
• With technology partners who host, maintain, secure, or support our systems under confidentiality and data protection obligations.
• With payment, logistics, mapping, communication, analytics, or support partners where required to operate the service.
• With regulators, courts, law enforcement, or legal authorities when required by law.
• With professional advisers where necessary for legal, accounting, compliance, or business purposes.

Location data from the app or website may be shared with suppliers, drivers, logistics partners, mapping providers, or system service providers only where necessary to process orders, coordinate delivery, verify service areas, provide app or website functionality, or support customer service.

We do not sell or rent your personal information to anyone.

6. Data Retention

We retain your data for as long as your account is active or as long as necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

When you close your account, personal data is deleted or anonymized within 90 days unless we are required to retain it by law, regulation, tax obligations, dispute resolution, fraud prevention, or legitimate business needs.

7. Your Rights

Under South African data protection laws, including POPIA, you have the right to:

• Access and request a copy of your personal information.
• Correct or update your personal information.
• Withdraw consent for marketing or specific data use where processing is based on consent.
• Withdraw or manage app permissions, including location access, through your device settings.
• Withdraw or manage website location permissions through your browser settings.
• Request deletion of your personal information where legally permitted.
• Object to or restrict certain types of processing where applicable.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise these rights, email us at hello@triotics.africa or hello@triotics.africa.

8. Cookies and Tracking

We use cookies and similar tools to remember login sessions, save preferences, improve website performance, analyze website traffic, understand regional demand, and improve the user experience.

Our website may also use browser-based location prompts, IP-based location estimation, analytics tools, and similar technologies to support location-based services. You can disable cookies or location access in your browser settings, but this may affect certain website features.

9. Third-Party Services

Our app and website may include links or integrations with payment gateways, logistics providers, mapping services, cloud hosting providers, analytics tools, communication services, or other third-party partners.

These services may collect and process information according to their own privacy policies. We recommend reviewing their privacy policies before using those services.

10. Data Transfers

Your data may be stored or processed in South Africa or in other countries where our partners, service providers, or cloud infrastructure operate.

Where personal information is transferred outside South Africa, we take reasonable steps to ensure that appropriate safeguards are in place and that transfers comply with applicable data protection requirements.

11. Children’s Privacy

Our services are not intended for users under 18. We do not knowingly collect personal information from minors. If you believe your child has shared information with us, contact us immediately so that we can review and delete the information where appropriate.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Continued use of our services after updates means you accept the revised Privacy Policy.

13. Contact Us

For privacy inquiries, location data questions, or data requests, please email us at hello@triotics.africa or hello@triotics.africa.